When conducting a station tour, what is the primary guideline to follow?

When conducting a station tour, following department policy serves as the essential guideline for ensuring safety, professionalism, and consistency in the presentation of the fire station's operations. Department policies are generally established to uphold the safety and security of both the visitors and the firefighters. These policies may include specific protocols on how to interact with the public, what areas can be accessed, and how to convey information about firefighting equipment and procedures.

Adhering to department policy ensures that the tour adheres to legal and safety requirements, providing a structured experience for visitors. This guideline also allows the personnel to present accurate information, fostering a correct understanding of fire service operations. By focusing on the established policy, the firefighter can effectively manage the tour, ensuring that all visitors receive a professional and informative experience while maintaining the integrity of the fire station's operations.